Today I received a mail from our support team which is beyond our concern and we can't look into the matter. I need to mail them back "As we can not do anything regarding this case". Since this will not be appropriate way to mail them, what else i can use in my mail to reply them back politely.
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"FYI - This issue is not related to our department/team. Please refer to --- --- for a better solution."
"Our team is not in the best position to handle this issue. Refer a more oriented team for quicker resolution"