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Mar 8 at 21:05 comment added Amadeus Cprogrammer1231: Transparency is good in business to avoid lying to customers, about what you can deliver, when you can deliver it, what guarantee you can offer, etc. Not necessarily transparency about why these are your limits; but about the limits. I think of it as moralistic, I won't promise what I do not believe at the time I can deliver. If unexpected complications arise and I am going to miss a deadline, I inform them, so they can adjust and won't be blindsided on the day of. Even if they cancel. If my problems impact others, I inform them ASAP, but with as little "why" as possible.
Mar 8 at 17:27 comment added curiousCprogrammer1231 ok, yeah, I see your point now. When is transparency good in business then?
Mar 6 at 12:28 comment added Amadeus Cprogrammer1231: So close to "always" that it will always hurt your business more than help it. It sounds like you may be counting on sympathy to rescue your business, and that will not work. Most customers will start looking for more secure vendors, less troubled vendors, before you roll over and give up. If your business isn't working, face the music and shut it down gracefully, or figure out how to expand it into other areas. Maybe trim it back and focus on just the profitable elements. You can't live on sympathy, it has no place in business. Vendor and Buyer must both gain something.
Mar 6 at 11:21 comment added curiousCprogrammer1231 > customers do not want to hear that their vendor is troubled or that their business is struggling. I know that's true in most cases, but surely not always?
Mar 5 at 21:27 history answered Amadeus CC BY-SA 4.0